Shipping Policy
Last Updated: August 7, 2026
At SONHARA, operated by Youxi Chengyue Baiyi Trading Co., Ltd., we are committed to providing reliable and efficient shipping services to customers throughout the United States.
Our orders are shipped from our warehouse located in Youxi, Fujian Province, China. We work with reliable international logistics partners to ensure that your order reaches you safely and efficiently.
1. Order Processing
Orders are processed on business days, Monday through Friday, excluding Chinese public holidays.
After payment is successfully confirmed, orders are generally processed and prepared for shipment within 1–3 business days.
During promotional periods, holidays, or periods of high order volume, processing may take slightly longer.
2. Shipping Time
For orders shipped from China to the United States, the estimated delivery time is generally:
Standard Shipping: 7–15 business days
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, weather conditions, holidays, and other factors beyond our control.
The estimated delivery time does not include order processing time.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
You can use the tracking number to monitor the status and progress of your shipment through the carrier's tracking system.
Please allow some time for tracking information to become available after the package has been shipped.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
- Full name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
- Phone number
If an order has already been shipped, we may not be able to change the delivery address.
If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply for reshipment.
5. Customs and Import Duties
Because our products are shipped internationally from China, some orders may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country.
Any applicable customs duties or taxes that are not included in the purchase price may be the responsibility of the customer.
Customs processing times are outside our control and may occasionally cause delivery delays.
6. Delivery Delays
We make every reasonable effort to deliver orders within the estimated timeframe. However, delays may occur due to:
- Customs inspections;
- Weather conditions;
- Public holidays;
- High shipping volumes;
- Transportation disruptions;
- Incorrect or incomplete address information;
- Carrier operational issues;
- Other circumstances beyond our reasonable control.
If your order is delayed, please contact our customer service team and we will assist you in checking the shipment status.
7. Lost or Damaged Packages
If your package arrives damaged, please take photos of the package and product and contact us as soon as possible.
If the tracking information indicates that the package has been delivered but you have not received it, please first check with household members, neighbors, or the local carrier.
If the package still cannot be located, contact us at:
Email: xzy898989@outlook.com
We will work with the shipping carrier to investigate the situation.
8. Shipping Fees
Shipping costs are calculated during checkout based on the delivery address, package weight, package dimensions, and selected shipping method.
Any free shipping promotions will be clearly displayed on our website and may be subject to specific conditions.
9. Delivery Area
We currently provide shipping services to customers within the United States.
Some remote areas, territories, or locations with special delivery restrictions may require additional shipping time or may not be eligible for standard delivery.
10. Customer Service
If you have any questions regarding your order or shipment, please contact us:
Company:
Youxi Chengyue Baiyi Trading Co., Ltd.
Warehouse:
Youxi, Fujian Province, China
Email:
xzy898989@outlook.com
11. Our Commitment
At SONHARA, we understand that reliable delivery is an important part of the shopping experience.
From order processing to final delivery, we work with our logistics partners to provide a smooth, transparent, and reliable shipping experience for our customers in the United States.
SONHARA — Beautiful fragrances, delivered to your door.