Verzendbeleid

Operating under the Real love candle brand, we are committed to providing customers with high-quality products and a great shopping experience.

🚚 Shipping: Fast dispatch in 1–2days. Trackable shipping, no customs duties or extra customs fees.

Return Request
In accordance with applicable online shopping laws, you may submit a return or exchange request within 7 calendar days after receiving your order.

Damaged or Incorrect Items
Please contact us within 48 hours of receiving your order and provide photos of the product and outer packaging. You may request reshipment or a refund.

Refund Policy
Once your after-sales request is approved, the refund will be processed via your original payment method. The actual refund arrival time depends on the processing efficiency of your card issuer, bank or payment service provider.

How to Request Returns and Exchanges
To apply for a return or exchange, please send an email including the information below:

Order number
Full name
Reason for your request
Actual photos of the product, if requested
Customer Service Email: xzy898989@outlook.com

We will reply and process your request as soon as possible.
If you have any questions about our return and exchange policy, please feel free to contact us.