Shipping Policy
Last updated: August 07, 2026
SONHARA, operated by Youxi Chengyue Baiyi Comércio Ltda., is committed to providing fast, secure, and reliable delivery for all our customers.
Our distribution center is located in São Paulo – Brazil, allowing for greater agility in processing and shipping orders nationwide.
1. Order Processing
All orders are processed on business days (Monday to Friday, excluding holidays).
After payment confirmation, the order will typically be prepared for shipment within 1 to 2 business days.
During promotional periods, holidays, or festive dates, this period may be slightly longer.
2. Delivery Time
Delivery time varies according to the region of Brazil and the responsible carrier.
In general, the estimated time is:
State of São Paulo: 2 to 5 business days
Southeast Region: 3 to 7 business days
South Region: 4 to 8 business days
Mid-West: 5 to 9 business days
Northeast: 6 to 10 business days
North: 7 to 12 business days
Delivery times are estimates and may change due to external factors, such as weather conditions, holidays, logistical restrictions, or other situations beyond our control.
3. Order Tracking
Once the order is shipped, the customer will receive a tracking code via email.
With this code, it will be possible to track the delivery status directly on the carrier's website.
4. Delivery Address
It is the customer's responsibility to correctly inform the delivery address.
If the address is incorrect, incomplete, or prevents delivery, a new shipment may be necessary, subject to corresponding cost charges.
5. Delivery Attempts
Carriers may make more than one delivery attempt.
If all attempts are unsuccessful due to the recipient's absence or incorrect information, the order may return to our distribution center.
In this case, re-shipping may incur additional costs.
6. Delivery Delays
Although we work to meet all informed deadlines, delays may occur due to:
Weather conditions;
Strikes;
High volume of orders;
Operational problems of carriers;
Logistical restrictions;
Force majeure situations.
SONHARA will monitor each case to offer the necessary support.
7. Products Damaged in Transit
If the packaging shows signs of tampering or the product arrives damaged, we recommend that the customer:
photograph the packaging and the product;
contact us within 48 hours of receipt.
Our team will analyze the situation and provide an appropriate solution.
8. Shipping Fees
The shipping cost will be calculated automatically during checkout, considering:
delivery address;
order weight;
packaging dimensions;
selected shipping method.
Any free shipping campaigns will be informed directly on our website.
9. Customer Service
If you have questions about your delivery, please contact us.
Company:
Youxi Chengyue Baiyi Comércio Ltda.
Distribution Center:
São Paulo – Brazil
Email:
xzy898989@outlook.com
10. Our Commitment
At SONHARA, we believe that a good shopping experience goes beyond the quality of our products.
Therefore, we work daily to offer a fast, secure, and transparent shipping process, ensuring that each aromatic candle reaches you in perfect condition and ready to make your moments even more special.