Shipping & FAQ

Welcome to our little world of fragrance, candles, and cozy moments.
We know ordering online comes with questions, so we've gathered the answers here to make your shopping experience simple and stress-free.

🕯️ ORDERS & PROCESSING

When will my order ship?

We carefully prepare every order before it leaves our studio. Most orders are processed within 1–3 business days.

Once your order has shipped, you'll receive a confirmation email with tracking information when available.

During holidays, seasonal launches, and major promotions, processing may take a little longer due to increased order volume. We truly appreciate your patience.

Can I change or cancel my order?

We begin preparing orders shortly after they are placed. If you need to make a change or cancel your order, please contact us as soon as possible.

Once an order has entered the fulfillment or shipping process, we're unable to guarantee that changes or cancellations can be made.

Please double-check your shipping address before completing checkout.

📦 SHIPPING

Where do you ship?

We currently ship orders throughout the United States.

Shipping options and estimated delivery times will be displayed at checkout based on your location and order.

How long will shipping take?

After your order has been processed, standard delivery typically takes approximately 3–7 business days.

Please keep in mind that carrier delays, severe weather, holidays, or other circumstances outside our control may occasionally affect delivery times.

Can I track my order?

Absolutely.

Once your order has shipped, we'll send you a shipping confirmation email with your tracking information. You can use the tracking number to follow your package's journey.

Sometimes tracking information may take a little time to update after the carrier receives the package. Don't worry if you don't see movement immediately.

🎁 GIFT ORDERS

Can I send an order directly to someone as a gift?

Of course!

Simply enter the recipient's shipping address during checkout. Our candles and wax melts make an easy gift for birthdays, holidays, housewarmings, anniversaries, or just-because moments.

If you'd like to include a special message, please contact us after placing your order and we'll do our best to help.

🕯️ CANDLES & WAX MELTS

Why does my candle look slightly different from another one?

Small variations are part of the charm of handmade products.

Color, texture, frosting, surface appearance, and scent intensity can vary slightly from one batch to another. These natural variations do not affect the quality or performance of your candle.

Your candle doesn't need to look perfectly identical to another candle to be beautiful.

How should I use Wax Melts?

Simply place the recommended amount of wax melt into a compatible wax warmer and follow the warmer manufacturer's instructions.

Never leave a wax warmer unattended, and always keep it away from children, pets, flammable materials, and anything that could be damaged by heat.

💔 DAMAGED, MISSING OR INCORRECT ITEMS

My package arrived damaged. What should I do?

We're sorry your order didn't arrive as expected.

Please contact us as soon as possible after delivery and include your order number and clear photos of the damaged product and packaging.

We'll review the situation and work with you on the best solution.

Something is missing from my order.

Mistakes can happen, even when we're carefully checking every package.

If an item is missing or you received the wrong product, please contact us with your order number and photos of the items you received. We'll look into it and help make things right.

My tracking says "Delivered," but I can't find my package.

First, check around your delivery area, mailbox, porch, garage, or other safe locations. It's also worth checking with household members or neighbors.

If you still can't locate your package, please contact the shipping carrier and reach out to us with your order information.

🔄 RETURNS & REFUNDS

Can I return my candle or wax melts?

Because candles and scented products are personal-use items, our return policy may vary depending on the condition of the product and reason for the return.

Please contact us before sending anything back. We'll provide instructions and let you know whether your order qualifies for a return or refund.

Items that have been burned, melted, used, or altered may not be eligible for return.

What if I simply don't like the scent?

We know fragrance is personal — a scent that one person loves may not be another person's favorite.

For this reason, fragrance preference alone may not qualify an opened or used product for a refund. We encourage you to explore our scent descriptions carefully before ordering.

💳 DISCOUNTS & PROMOTIONS

Can I use more than one discount code?

Unless otherwise stated in the promotion terms, only one discount code may be used per order.

Certain products, collections, or promotional items may be excluded from discounts.

My discount code isn't working.

Make sure the code hasn't expired and that your items meet the promotion requirements.

If you're still having trouble, contact us before completing your purchase and we'll be happy to take a look.

🧾 CUSTOMS & TAXES

Will I have to pay additional taxes or fees?

For U.S. orders, any applicable sales tax will be calculated during checkout based on the shipping destination and applicable regulations.

For orders shipped outside the United States, customers may be responsible for customs duties, import taxes, or other fees charged by their local authorities.

These charges are outside our control.

❤️ STILL HAVE QUESTIONS?

Didn't find the answer you were looking for?

We're always happy to help.

Send us a message with your order number and question, and our team will get back to you as soon as possible.

Thanks for letting our candles be part of your space, your celebrations, and your everyday moments.

Light something beautiful.
Stay cozy.
Enjoy the scent. 

xzy898989@outlook.com