Privacy Policy

Política de Privacidade

Privacy Policy

Last Updated: August 4, 2026

Youxi Chengyue Baiyi Trading Co., Ltd. respects your privacy and is committed to protecting the personal data collected through the SONHARA website.

1. Information We Collect

We may collect the following information:

  • Full name;
  • Email address;
  • Phone number;
  • Shipping address;
  • Payment information (processed by secure payment providers);
  • Order history;
  • Browsing information, cookies, and IP address.

2. How We Use Your Information

The information collected may be used to:

  • Process orders;
  • Arrange deliveries;
  • Send order confirmations and updates;
  • Provide customer support;
  • Improve our products and services;
  • Send offers and news when authorized by the user;
  • Comply with legal obligations.

3. Sharing of Information

Your information may be shared with the following parties when necessary:

  • Logistics and shipping companies;
  • Payment processors;
  • Technology service providers;
  • Competent authorities when required by law.

We do not sell or rent personal information to third parties.

4. Cookies

We use cookies to improve your browsing experience, analyze website performance, and provide more relevant content.

Users may configure their browsers to block cookies, although some website features may be affected.

5. Security

We implement technical and administrative measures to protect your data against unauthorized access, loss, alteration, or improper disclosure.

Although we use recognized security standards, no system is completely free from risks.

6. User Rights

Users may request:

  • Access to their personal data;
  • Correction of inaccurate information;
  • Deletion of data when permitted by law;
  • Withdrawal of consent for marketing communications.

7. Changes to This Policy

This Privacy Policy may be updated periodically. We recommend that users review this page regularly.

8. Contact

If you have any questions about this Privacy Policy or how your personal data is processed, please contact us.

Website Operator:
Youxi Chengyue Baiyi Comércio Ltda.

9. Contact Information

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us through the channels below:

Company: Youxi Chengyue Baiyi Comércio Ltda.

Customer Service Email: xzy898989@outlook.com

Website: https://14gjdu-bt.myshopify.com/

Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT-3)

10. Data Retention

Your personal data will be stored only for as long as necessary to fulfill the purposes described in this Policy, comply with legal, tax, and regulatory obligations, resolve disputes, and enforce our agreements.

After the applicable retention period has ended, the data may be deleted or anonymized in accordance with applicable laws.

11. Third-Party Services

To operate our online store, we use third-party services that may process certain personal information, including but not limited to:

  • Shopify – E-commerce platform responsible for operating our online store;
  • Payment Providers – To process payments securely;
  • Logistics Companies – For shipping and delivering orders;
  • Google Analytics – For traffic analysis and improving the user experience;
  • Meta (Facebook and Instagram) – For advertising campaigns, remarketing, and performance measurement;
  • Email Marketing Services – For sending news, promotions, and other communications with the user's consent.

Each service provider processes data in accordance with its own privacy policy.

12. International Data Transfers

Due to our use of global platforms and service providers, certain information may be processed or stored on servers located outside Brazil.

We will take reasonable measures to ensure that such transfers are carried out securely and in compliance with the General Data Protection Law (LGPD).

 

14. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Ensure the proper functioning of the store;
  • Remember user preferences;
  • Improve the browsing experience;
  • Measure website performance and access statistics;
  • Personalize advertising and marketing campaigns.

Users can manage or disable cookies directly through their browser settings.