Returns & Exchanges

3 agosto 2026

Returns & Exchanges Policy

Last Updated: August 4, 2026

SONHARA, operated by Youxi Chengyue Baiyi Trading Co., Ltd., strives to provide high-quality products and ensure the best possible shopping experience for our customers.

If you need to request a return or exchange, please review the conditions below.

1. Return Request Period

You may request a return within 7 (seven) calendar days after receiving your order, as provided by applicable legislation governing online purchases.

After this period, requests related to manufacturing defects will only be accepted where applicable.

2. Conditions for Returns & Exchanges

For a return or exchange request to be approved, the product must:

Be free from signs of improper use;
Be returned in its original packaging whenever possible;
Include all accessories originally provided;
Be accompanied by proof of purchase.

Products damaged due to misuse, accidents, or modifications made by the customer cannot be returned.

3. Damaged or Incorrect Products

If the product is delivered:

With a manufacturing defect;
Damaged during transportation;
Different from the product ordered;

please contact us within 48 hours of receiving the order and provide photos of the product and packaging.

Our team will review the case and provide the appropriate solution.

4. Refunds

After the returned product has been received and the return has been approved, the refund will be issued using the same payment method used for the purchase.

The processing time may vary depending on the card issuer, bank, or payment provider.

5. Shipping Costs

When a return is due to:

A manufacturing defect;
A shipping error;
An incorrect product;

the shipping costs will be covered by SONHARA.

For returns due to cancellation, change of mind, or other reasons unrelated to product defects, shipping costs may be the responsibility of the customer, in accordance with applicable legislation.

6. Non-Eligible Products

Returns or exchanges cannot be accepted for products that:

Show clear signs of use;
Have been damaged due to misuse;
Have been modified after delivery;
Are not accompanied by the information necessary to identify the order.

7. How to Request a Return or Exchange

To request a return or exchange, please send an email containing:

Order number;
Full name;
Reason for the request;
Photos of the product, when necessary.

Customer Service Email:

xzy898989@outlook.com

Our team will respond as soon as possible.

8. Right to Refuse a Request

Youxi Chengyue Baiyi Comércio Ltda. reserves the right to refuse requests that do not meet the conditions established in this Policy or that show indications of fraud, misuse, or inconsistent information.